If I have previous work done by another artist, can I still book an appointment?
YES. However, due to the unregulated nature of eyelash training, certifications, and state board regulations, there are a lot of lash artists that have been improperly trained. There is a possibility that you may need to have your current extensions (done by another artist) removed and a new full set applied. This will be discussed and fully explained prior to any service being performed.
Can I recieve services if I am pregnant or nursing?
Yes. However it is very important that you let your lash artist so that they can provide the proper accomodations.
If I have sensitive eyes/skin, or certain allergies, can I still have services performed?
Prior to booking, please call us to discuss the severity of your situation. There are many preventative measures we can take to lessen or prevent any type of reaction that may occur including but not limited to: patch testing, using sensitive glue, using other products based on each person's individual needs.
Do you have any referral programs?
Yes. For every new client that you refer, you will each recieve $15 off any future eyelash service. Your name and this promotion must be mentioned during their lash service for this deal to be valid.
What is your cancellation/no show policy?
As a courtesy, appointment reminders are sent out within 48 hours of your scheduled appointment by text or email. Any cancellations made within 3 hours of your scheduled appointment time will result in a 50% charge of your service as a cancellation fee. Any clients that are a NO SHOW for their appointment will be required to pay for services up front for ALL future appointments prior to coming in for their appointment.
What is your refund policy?
You are paying for the artists' time, product, and other expenses used to provide you with a service. NO REFUNDS will issued for any reason on services or products. If you are unhappy with a service, you may contact us within 72 hours of your appointment to discuss your concerns and if a fix can be done to address your concerns, it will be done so with a complimentary 30 minute express touch up if it is the fault of the application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at a full price for the service.
What is a commitment fee?
Services offered at Lashes by Sophia, Inc. are primarily a by appointment. All appointments require a $15 committment fee to secure your booking and the commitment fee will count towards your remaining balance.
How should I prepare for my appointment?
1. Fill out, sign, and return the online consent form that is sent after you have booked an appointment no later than 24 hours prior to your scheduled appointment. Failure to do so will require a new commitment fee in order to reschedule your appointment.
What if I am ill or I have been exposed to someone that has been recently ill with an infectious disease?
If you or another person in your household has an infectious or contagious disease, or have recently been exposed to one, please contact us as soon as possible to reschedule your appointment to a later date. For your safety and the safety of our staff and other clients, please do not come to your appointment sick. If it is assumed you are currently sick, your appointment may be cut short or canceled, and rescheduled for when you are healthy again.
Being a licensed cosmetologist, I have been trained on proper sanitation and disinfection requirements for the safety of my clients. Only hospital grade cleaners are used to sanitize and disinfect areas and tools. At Lashes by Sophia, Inc., we use Opti-cide wipes to wipe down all surfaces. We also use Opti-cide 3 to clean and soak our tools to allow for proper disinfection.